Live Agent Sales Support
Humans step in when the conversation needs your sales process.
What it is
Agent Inbox lets visitors request a person, queue the chat, and connect to your team in real time. Agents see full history and continue with pricing, product fit, and process walkthroughs.
How it works
- Visitor asks for a person A clear handoff button in the widget moves the chat from AI to your queue.
- Agent takes the chat Your team replies in SuportLayer with context from every prior bot message.
- Close with process Agents follow your sales steps quotes, booking, escalation while AI handled the basics.
How it helps you
- Keep a lean team: AI first, humans for high-value moments.
- Never make visitors repeat themselves after transfer.
- Run pricing and demo conversations with full chat context.
- Relax knowing complex cases still reach the right person.
Ready to add support without hiring?
Put SuportLayer on your website. We train on your content, help visitors 24/7, and handle the conversations you stay focused on the business.
Get Started Free