File Knowledge Library
Turn the files your team already uses into trusted AI knowledge.
What it is
Your policies, pricing sheets, and SOPs often live outside your website. SuportLayer's knowledge library accepts common file types, extracts readable text, indexes it with crawled pages, and uses it during chat so visitors get answers from your real documents, not generic scripts.
How it works
- Upload or write Drop files into the knowledge library or write content directly in the workspace for each website.
- Extract and organize We parse PDF, DOCX, XLSX, TXT, MD, CSV, and JSON files and combine them with titles and summaries.
- Index for retrieval Extracted text is chunked, embedded, and stored alongside crawled page content for RAG search.
- Answer with file sources When a visitor asks a question, AI retrieves relevant chunks from uploaded files and cites the document used.
How it helps you
- Add pricing guides and policy PDFs without publishing them on your public site.
- Keep spreadsheets and internal docs in sync with chatbot answers.
- Give live agents the same document-backed context as AI.
- Replace manual file hunting with searchable, AI-ready knowledge.
Ready to add support without hiring?
Put SuportLayer on your website. We train on your content, help visitors 24/7, and handle the conversations you stay focused on the business.
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