AI Calls

What it is

AI Calls turns your phone line into a branch-aware AI receptionist and support agent. It answers FAQs from the same knowledge base as chat, asks for city/branch when needed, and can book, cancel, and reschedule automatically without human intervention. It also captures caller details (name, email, phone) and logs full call transcripts for your team.

How it works

1. Answer and identify intent When a call comes in, AI greets the caller, understands intent (question, booking, cancellation, rebooking, callback), and starts the right flow.
2. Resolve the right branch If branch is unclear, AI asks for city or zipcode, maps the caller to the correct location, and keeps the conversation tied to that branch.
3. Execute actions automatically For supported cases, AI checks availability, creates bookings, cancels bookings, and reschedules reservations automatically without human intervention, then confirms by email and records metadata + transcript for reporting.
4. Escalate with context If human help is required, AI creates a callback lead or transfers with full context so callers do not repeat themselves.

How it helps you

• Handle routine calls 24/7 without adding front-desk headcount.
• Keep phone and chat answers consistent from one shared knowledge source.
• Automate bookings and reservation changes with branch-level accuracy.
• Capture transcripts, call outcomes, and usage data for quality and billing visibility.
• Reduce queue pressure so human staff focus on complex or high-value conversations.