Advanced Analytics
See what visitors ask, which pages drive chats, and how your suport layer performs in one place.
What it is
Analytics in SuportLayer connects chat activity with site traffic from your embed. You get readable dashboards instead of exporting logs from multiple tools.
How it works
- Collect signals Every conversation, page view, and widget interaction is stored against your workspace and websites.
- Surface patterns Dashboards highlight top questions, busy pages, lead conversions, and trends over time.
- Share and act Export or review reports with your team to improve content, staffing, and sales follow-up.
How it helps you
- Understand what customers actually want before you redesign the site.
- Prove support ROI with conversation and conversion metrics.
- Spot content gaps where the bot or agents get stuck.
- Align marketing and support around the same visitor data.
Ready to add support without hiring?
Put SuportLayer on your website. We train on your content, help visitors 24/7, and handle the conversations you stay focused on the business.
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