Who we are
SuportLayer ("we", "us") provides an AI customer suport layer for websites. For the purposes of data protection law, SuportLayer is the data controller for data processed through our platform, website, and direct customer relationships unless a separate data processing agreement designates your organization as controller for end-user chat data on your sites.
Data we collect
Depending on how you use the service, we may process account details (name, email, company), billing information, website and knowledge-base content you provide for training, chat and call transcripts, analytics and usage logs, support tickets, and technical identifiers (IP address, browser, device). Visitor data collected via embedded widgets is processed on behalf of our customers under their instructions.
- Account and profile information
- Billing and subscription records
- Content and URLs submitted for crawling or uploads
- Chat, voice, and lead-capture interactions
- Cookies and similar technologies on suportlayer.com
How we use data
We use personal data to deliver and improve the service, provide support, secure accounts, comply with law, and send product communications where permitted. We do not sell personal data. AI features use your approved content to generate answers; we apply access controls and retention settings described in your plan and agreements.
Retention and security
We retain data only as long as needed for the purposes above, contractual obligations, or legal requirements. Security measures include encryption in transit, role-based access, logging, and vendor review. Details for subprocessors and international transfers are covered in our regional GDPR notices.
Your rights
Depending on your location, you may have rights to access, rectify, erase, restrict, port, or object to processing, and to lodge a complaint with a supervisory authority. Use the contact options below or see our data protection pages for the EU, Finland, Africa, and international practices.