Who is responsible?
This Cookie Policy explains how SuportLayer ("we", "us") uses cookies and similar technologies when you visit suportlayer.com and related public marketing pages. For personal data processing more broadly, see our Privacy Policy and GDPR notices.
Under the EU ePrivacy Directive (implemented in member states) and the GDPR, we obtain your consent before storing or reading non-essential cookies or similar identifiers on your device, unless an exemption applies (for example strictly necessary cookies).
What are cookies and similar technologies?
Cookies are small text files placed on your device. We also use local storage (for example to remember theme preference) which works similarly from a privacy perspective. Session cookies expire when you close the browser; persistent cookies remain until they expire or you delete them.
Categories we use
We group technologies into the categories below. You can accept or reject non-essential categories through the cookie banner or by clearing your browser storage and making a new choice.
- Strictly necessary — security, load balancing, consent storage, and features you explicitly request. Legal basis: legitimate interest / necessity to perform a service you request.
- Preferences — remember interface choices such as light or dark theme. Legal basis: your consent (EU/EEA).
- Analytics — measure aggregated traffic and page performance on our marketing site. Legal basis: your consent (EU/EEA). We do not use advertising or cross-site profiling cookies on suportlayer.com today.
Cookies and storage we may set
The table below lists the main identifiers used on our public marketing site. Logged-in application areas may set additional session cookies required for authentication; those are covered in our Privacy Policy.
- sl_cookie_consent (cookie, up to 12 months) — stores your cookie choices. Category: strictly necessary.
- app-theme (local storage) — stores light/dark theme when you enable preferences. Category: preferences.
- XSRF-TOKEN / session cookies (when applicable) — protect forms and signed-in sessions. Category: strictly necessary.
How to manage or withdraw consent
Use the cookie banner on your first visit or clear site data in your browser to see it again. You can also block cookies in browser settings; strictly necessary cookies may still be required for security.
Withdrawing consent does not affect the lawfulness of processing before withdrawal. If you reject preferences, theme may reset on each visit until you accept that category.
Updates and contact
We may update this policy when we add features or change providers. Material changes will be reflected in the "Last updated" date. Questions: contact us at privacy@suportlayer.com or via the contact form.