Knowledge Base Sync
Your website and documents are the source of truth. We keep AI answers in sync with them.
What it is
SuportLayer crawls your site, accepts file uploads into your knowledge library, extracts meaningful text, and builds a searchable knowledge base for RAG-powered replies. When you update a page or replace a file, refresh to keep answers current.
How it works
- Crawl your URLs Schedule or manual crawls map your site structure and pull page content into the workspace.
- Upload your files Add PDFs, Word docs, spreadsheets, TXT, Markdown, CSV, and JSON to your knowledge library.
- Chunk and index Content from pages and files is split into chunks, embedded, and stored for fast retrieval during chat.
- Answer with sources The bot pulls from indexed chunks so replies reflect your current services, policies, and FAQs.
How it helps you
- Stop maintaining a separate FAQ site that drifts out of date.
- Use content you already wrote no duplicate knowledge project.
- Bring offline docs and spreadsheets into the same AI knowledge layer.
- Give agents and AI the same grounded source material.
Ready to add support without hiring?
Put SuportLayer on your website. We train on your content, help visitors 24/7, and handle the conversations you stay focused on the business.
Get Started Free